Help! Having trouble logging into a database?
1. Try searching for the database by name in Novanet and click on the "Check for Full Text" link.
How this works: When you enter the database via the Library's catalogue, it establishes your university affiliation. Entering through the catalogue establishes this for the database.
2. Try waiting a few minutes.
How this works: Some database subscriptions are limited to a certain number of users at the same time. If you're having trouble logging in, the problem may be that the maximum number of users has already been reached. The database may not have a special error message to indicate that this is the problem, so you may see an error message saying that your credentials are not valid.
3. Contact us! Call the Library's Circulation Desk during open hours at 902-422-1271 (ext. 171) or email us at library@ukings.ca. You can also try the Live Help Chat Feature!
King's Library eResources, as well as the Wi-Fi, are only available to King's and Dalhousie Students, Faculty and Staff.
Community Borrowers are encouraged to visit the public libraries to use the eResources available to their patrons.
Electronic Resources (or eResources) include:
To get started, visit our Homepage guide to Electronic Resources.
The subpages of this guide are designed to detail some of the accessibility features of the eResources available.
If there are any questions, please don't hesitate to Contact Us.
The Library is a wireless environment and the network is accessible with a Dal/King’s NetID.
Network Name: Dal-WPA2
Username: NetID with Capital Letters (eg. AA123456)
Password: Your NetID Password
Visiting students, faculty and staff from other institutions can log into the eduroam network if they have access through their institutions using the same username and passwords as they would use at their own campus.
For Community Borrowers without institutional access, the WiFi isn't available on personal devices, but the laptops in the Reading Room are connected to the network and available for use.
King's faculty and staff can request guest accounts for visitors; learn how by logging into the ITS Sharepoint. Please note that there are connection issues that mean guests cannot connect to the Wi-Fi with Chromebooks.
For help accessing the wireless network, please contact any of the IT Help Desks at Dalhousie University.
See also Dalhousie's page on Mobile Access, Apps, and eBooks.
If you need help accessing eResources in a way that will work for you, please contact library@ukings.ca or use Novanet's Live Help chat feature.
You can also ask for assistance at the Circulation Desk, or make an appointment with Library Staff by filling out our Research Assistance Request Form.
See Accessible Interlibrary Loans for more ways to find accessible formats.
Print disabilities, referenced as "perceptual disabilities", are defined by the Canadian Copyright Act as:
"...a learning, physical or visual disability that prevents a person from reading conventional print. More specifically, a print disability can be a:
Ask Library Staff or the Accessibility Officer for suggestions on how to adapt eResources to better suit your needs.